Here we address the FAQs – Frequently Asked Questions (MEIDE)! If your questions are still not answered here, please email us at [email protected], WhatsApp MEIDE at +65 8595 8579 or simply contact us here!
FAQs: Frequently Asked Questions here at MEIDE
- How much do you charge?
We charge SGD $20 per hour NETT (Regular Service). No further charges. No admin fee, no GST, no miscellaneous fees!
For more experienced cleaners, upon your request, the fee would be SGD $28 per hour NETT (Premium Service).
DISCOUNTS can be given for regular and more cleaning sessions booked together!
- Do you provide equipment?
Equipment need to be provided by the owner as cleaners on our platform arrange their own transport.
Nonetheless, we hear you, and certainly strive to serve you in any way we can! Should you require equipment, do let us know specifically and we will do our best to cater to your needs! Extra charges may apply.
- How do I make payment? When do I pay? Can I pay via cash?
Payment should be made upon confirmation of the booking. This is done via bank transfer to our bank account. We cannot accept cash. Payment should NOT be made directly to cleaners. This will prevent problems of payment delays from customers and to cleaners. We pay cleaners punctually, and hope customers would do the same too. All transaction information are kept confidential to protect our customers privacy!
Please take a photo and keep record of your transaction in the event of any transaction hiccups.
Invoice can be provided on request. More payment methods will be available soon!
- What details should I tell you to book cleaning services? What if I have a pet?
Refer to our article here:
Things done during your cleaning session
- What exactly is done during your cleaning service?
Almost anything you require to make your house and living conditions cleaner and tidier is included! Of course this means sweeping, dusting, packing up, mopping, scrubbing, cleaning toilet, washing dishes, folding clothes, and emptying the dustbins. Additional services such as laundry*, moving heavy objects, curtain/blinds cleaning and ironing need to be requested. Extra charges may apply.
*Services that are usually not included are: cleaning exterior windows/ledges, aircon, high ceiling fans, hand washing, cleaning of personal items and expensive products (eg. Leather Seats/Sofa, TV, Computers, Fridge, Ovens, Washer/Dryer, Aircon, etc) – these are to protect the cleaners and prevent accidents.
- What are the differences between the Regular and Premium Services?
For most HDB and condominiums, the Regular Service will be able to meet most household demands. The more experienced cleaners in the Premium category have received raving reviews and are professionally trained to do not just ordinary cleaning, but to do it efficiently and effectively! If you have a large condo, bungalow, or simply have complicated tasks or in a rush for time, we strongly recommend the Premium Service.
- What if I am dissatisfied with the service?
In the rare event of your dissatisfaction, MEIDE will do everything we can to make you happy again! We are in fact so concerned about your experience with MEIDE that we devoted an entire blog post for you here!